Privacy Policy

Last updated: January 23, 2026

At Fabrena, we respect your privacy as much as we respect your skin. This Privacy Policy describes how www.fabrena.com (the "Site" or "we") collects, uses, and protects your information when you visit or make a purchase.

1. Contact

For questions about this policy, contact us at:

Email: support@fabrena.com
Mail: Fabrena Limited, Ducart Suite, Castletroy Commercial Campus, Castletroy, Limerick. V94 Y6FD, Ireland.

2. Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area, we process your personal information under these lawful bases:

  • Your consent
  • Performance of our contract with you (to deliver your order)
  • Compliance with legal obligations
  • Our legitimate interests (which do not override your rights)

3. What We Collect

Device Information
Collected automatically via cookies to load the Site accurately and perform analytics.
Includes: Browser type, IP address, time zone, pages viewed, and how you interact with the Site.

Order Information
Collected from you to process and fulfill your order.
Includes: Name, billing address, shipping address, payment information, email address, and phone number.

Optional Feedback
If you voluntarily share information about your skin condition or product experience (through reviews, testimonials, or customer support), we use this to improve our products. This information is never shared publicly without your explicit consent.

4. How We Share Information

We share your information only with trusted service providers:

  • Shopify: Powers our online store and processes payments
  • An Post: Receives your name and shipping address to deliver your order within Ireland
  • Google Analytics: Helps us understand how customers use the Site
  • Meta (Facebook/Instagram): Shows you relevant ads based on your Site interactions
  • Legal Requirements: We may share information to comply with laws or respond to lawful requests

5. Marketing & Advertising

We use your information to show you targeted ads and send marketing emails about products we think you'll find helpful.

You can:

6. Your Rights

  • Under GDPR, you have the right to:
  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights: Email support@fabrena.com. We'll respond within 30 days.

7. Data Retention

We retain your information for as long as necessary to fulfill orders and comply with legal obligations. You can request deletion at any time by contacting us.

8. Cookies

Cookies are small files that help us remember your cart, preferences, and understand Site usage. You can manage cookies through your browser settings, though blocking them may impact your experience.

For details on cookies we use: https://www.shopify.com/legal/cookies

9. Your Information is Not Sold

We do not sell your personal information to third parties.

10. Changes to This Policy

We may update this policy to reflect changes to our practices. When we do, we'll update the "Last updated" date above.

11. Complaints

If you're not satisfied with how we handle your data, contact us first at support@fabrena.com.

If still unresolved, you can file a complaint with Ireland's Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Phone: +353 (0)761 104 800
Website: www.dataprotection.ie